How do we ensure confidentiality for you and your customers? Where is your business’ data stored?
How much do our services cost?
| What is the call procedure? |
 All the above functions are supported via a modern, state-of-the-art call centre which relies on ComputerTelephony Integration (CTI) technology interconnected to the CRM. The call centre and web-based CRM connection provide the means for two-way communication with customers. The web-based CRM is the core of our software system and is vital in supporting our remote customers online. In practical terms, the CRM allows all dealings between the customer and business to be recorded so that the ‘My Office’ agent who answers the phone calls and talks with a specific customer provides him or her with immediate, personalised, timely and error-free service. The CRM also gives the business and the call centre the option to analyse the log for each customer to predict future needs and to schedule in advance to meet those needs. CTI is the software which connects the call centre to the computers. It offers numerous functions when it comes to allocating incoming and outgoing calls to our agents and provides all the information and statistics needed for calls received or placed by the call centre. |