Real time two-way communication with the customer is an innovative web-based service within the ‘My Office’ suite (Virtual Office with web-based Customer Relationship Management (CRM)). This makes it possible to support remote subscribers online, giving our agents the ability to provide direct, personalised, rapid, error-free service to the customer no matter where they are, no matter the time!
It enables:
- - Round the clock access 365 days a year from any computer or PDA with suitable web interface.
- - Subscriber access to our software system (CRM) to carry out the following functions, any time, anywhere:
- Access to appointment data (daily, weekly schedule, etc.) and customer details;
- Scheduling / rescheduling / cancelling appointments;
- Outsourcing projects / tasks / orders, placing outgoing calls to customers to arrange appointments, leave messages, etc.
- Subscriber phone calls to ‘My Office’
- Reading faxes and emails (received by us) and documents / presentations (typed up by our secretaries).
- Listening to call centre voicemail outside of company business hours.