By registering, we provide an exclusive phone number to our subscriber and he diverts to it all the telephone numbers he wishes. He activates or deactivates the diversion whenever he wishes, i.e. whenever he wants or can, and therefore he has full handling of the diversions and, consequently, the handling of his calls from us and, at the same time, of the cost. His communication with partners – clients is continued with the telephone numbers he already owns and with a simple keystroke on his telephone device he diverts his calls to the personal phone number he will be given. He can make the diversion when he does not want to or can not answer, when he is serving other clients and generally when he is not available. Or he may have a permanent diversion so that we can accept his calls as his call center and forward the calls to him (directly) on a regular basis after we inform him and he is available to answer.
In addition, the subscriber can obtain directly an exclusively unique telephone number assigned to him by My Office and which he will notify as his own, and can use it on a business card, advertisement etc.
Afterwards, we activate our service and receive the calls of our subscriber. The call initially comes to our call center where the caller hears the greeting message that we have recorded under the advice of our subscriber. Afterwards, the secretary answers in the manner the subscriber wishes and a dialogue begins in order to serve the caller. At the same time, on the computer screen appear all the instructions the subscriber has given regarding the handling of the calls. Specifically, regarding the management of incoming calls we filter calls, take messages / requests from callers, provide information to callers and answers given to us by our subscriber, we sometimes forward calls (on a regular or an emergency occasion) to the subscriber, we notify him if we deemed it necessary – always according to his own instructions – that it is an emergency and set an appointment based on his schedule and suggestions. In addition, we are processing outgoing calls on request e.g. to inform a partner / client or change an appointment. So, there is a personalized call service for personalized handling by adapting the service to the needs of each subscriber. And it is exactly the service that he would have had if the secretary was in his office. Also, we can manage web applications for our subscriber for handling tasks such as taking orders, customer service, recording complaints etc.
For his information, our subscriber also has many parallel options. Our innovation is the access to an Online Agenda – CRM for PCs, Tablets, Smartphones, with an overview of the incoming calls, fax, voice mails, clientele, appointments and appointment history. This enables him – even on-line or in real time – to be informed about the developments in his office, to monitor key activities (incoming calls and faxes, appointments, clientele) and to respond directly, improving his productivity. Meanwhile, for the handling of incoming / outgoing calls, a list is sent to him including a detailed call record – with day and time of call, identity and contact numbers of the caller and the reason they called – fax, voice mails & appointments up to 7 times / day by email or fax at specific times. Optionally, (at the same time) he can be regularly informed for each call by email or SMS about the basic contact information. For emergency information on matters of urgency we inform directly with calls or SMS or by email, as well as for sudden changes in appointments by SMS or email.